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| 文章编号：1672-3104(2024)02-0064-11 |
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论欧盟消费争端解决机制及其经验借鉴 |
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张先友，刘益灯 |
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（中南大学法学院，湖南长沙，410012） |
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| 摘 要： 经济全球化加剧了国际市场的复杂性，使消费者的弱势地位更加明显。欧盟及其主要成员国基于弱者保护理论、公司社会责任理论、实质正义理论以及政府公正执法理念，建立了优势鲜明的消费争端解决机制，主要包括惩罚性损害赔偿原则以及小额诉讼、集体诉讼、集体仲裁、公益诉讼等制度。其以保护消费者为核心理念的争端解决机制，灵活实用的小额消费诉讼机制，功能特殊的消费公益诉讼机制，优势鲜明的消费者集体诉讼机制和消费者集体仲裁机制，独具一格的惩罚性损害赔偿原则，为其他国家消费争端解决机制的建立和健全提供了宝贵经验。 |
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| 关键词： 欧盟；消费者保护；消费争端解决机制；经验借鉴 |
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The resolution mechanism of the consumption disputes in the European Union and its experience reference |
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ZHANG Xianyou, LIU Yideng |
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（School of Law, Central South University, Changsha 410012, China） |
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| Abstract: The Economic Gobalization exacerbated the complexity of the international markets, making consumers’ underprivileged position more obvious. Based on the theory of Protection of the Weak, the Corporate Social Responsibility theory, the theory of Substantive Justice, and the idea of Government Law Enforcement, the European Union and its major members have established the Resolution Mechanism of Consumption Disputes which has the distinctive advantages, and which covers systems such as Punitive Damages Principle, Small Claims, Class Claims, Class Arbitration, and Public Interest Litigation. Its Resolution Mechanism of Consumption Disputes in the European Union with protecting consumers as its core idea, its Small Consumption and Claims Mechanism with flexibility and applicability, its Public Interest Claims System of Consumption with special functions, its Consumers’ Class Claims and Arbitration Mechanism with striking advantages, and its unique Punitive Damages Claims System, all provide valuable experiences for the establishment and improvement of the resolution mechanism of the consumption disputes of other countries. |
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Key words: the European Union; consumer protection; the resolution of consumption disputes; experience reference |
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